More About Globe And Their NON-Service

Globe Telecom, Inc., one of the Philippines’ top telecommunications companies, has pioneered services in different ways, including delivery of the newest technologies.

Its innovative G-Cash SMS-based service enables money transfers and purchases and payments via mobile phones. It has made Internet connection possible on handheld devices, first through GPRS, and later through Mobile Broadband 3G for high-speed internet browsing and multimedia streaming.

Globe Telecom’s commitment to the customer serves an end-all: enhancing people’s lives. From Ayala Corporation Website

EQualizer Post:

I have read your previous posts about consumer harassment by unscrupulous debt collection agencies.

For a change, here’s a  different story about how consumers are treated by telecom companies. Unbelievably, this is from GLOBE TELECOM, a joint venture between Ayala and Singtel, two of the most respected companies in the ASEAN region.

January 3

1) My call to Globe Customer Service (211):

Computer voice:

Good afternoon welcome to Talk To Globe hotline:

Press 1 for English Instructions

Press 2: For Rewards, Billing, Roaming or Account Related Assistance

Press 1: For Mobile, Mobile Browsing or Tattoo

Press:2 For Postpaid

Press O:To Talk To A Customer Assistance Representative

Sorry All our Agents  are busy.You can use our live chat at www.globe.com

Should you want to wait to talk to our representative,press 0

Sorry all our representatives are busy now.

2) I decided to try the Globe live chat at www.globe

Welcome to the new, improved Globe website Please bear with us as we are still doing some tweaks and chasing a few bugs here and there. If you find any errors, We would love for you to let us know, simply flag them using our little red Flag This buttons that you can find on each page. Thanks for your patience and for choosing Globe.

Need Assistance?

Sorry, our Globe chat assistance representatives are busy now , email us or try our direct line at Globe 211

3) So I decided to send an email to Globe:

Name:wrote my full name Telephone Number:0917——–

home address:wrote my full home address birthdate:wrote my birthdate(account verification) Mother’s maiden name:wrote my mother’s maiden name (for account verification)

Request:Change of Plan:Fully loaded P299 plan effective January 15.My current plan ends on January 14. Pls confirm the implementation of my request

Email Reply of Globe

From: Globe Telecom Chat Assist Service <gtcas@globetel.com.ph> To: My gmail account Sent: Monday Subject: Chat Assist Auto Reply

Hi there! Don’t forget to send us the following details so we can assist you with your concern as soon as possible:

Account Holder’s complete name

Globe mobile

Globe landline

Your concern as detailed as possible

You can learn more about Globe’s product and services by logging-on  to www.globe.com.ph

Thank you! 4) Considering the futility of the live chat and email complaints, I decided to call Globe 211 again:

Computer voice:

Good afternoon welcome to Talk To Globe hotline:

Press 1 for English Instructions

Press 2: For Rewards, Billing, Roaming or Account Related Assistance

Press 1: For Mobile, Mobile Browsing or Tattoo

Press:2 For Postpaid

Press O:To Talk To A Customer Assistance Representative

Sorry All our Agents are busy.You can use our live chat at www.globe.com

Should you want to wait to talk to our representative,press 0

Sorry all our representatives are busy now.

I waited for 15 minutes and listened patiently to the Globe jingle music.

Finally a live voice:

My name is…. How can I help you?

Me:My two-year locked-in plan with Globe ends on January 14,I like to change it to a P 299 plan.

Assistant: Can I know some personal details first.

What’s your home address?

Me: I live in……..

What’s your birth date?

Me: June……..

What your mother’s maiden name ?

Me: Juanita B……

What’s your middle initial ?:

Me:Didn’t I just give you my mother’s maiden name???

Ah,Ok.Sorry,I can’t verify your contract date now.System problem.Please call again. 5) I called again after two hours ,hoping that the Globe data base system was already ok

Computer voice:

Good afternoon welcome to Talk To Globe hotline:

Press 1 for English Instructions

Press 2: For Rewards, Billing, Roaming or Account Related Assistance

Press 1: For Mobile, Mobile Browsing or Tattoo

Press:2 For Postpaid

Press O:To Talk To A Customer Assistance Representative

Sorry All our Agents are busy.You can use our live chat at www.globe.com

Should you want to wait to talk to our representative,press 0

Sorry all our representatives are busy now.

I waited again for 20 minutes and listened patiently to the Globe jingle music.

Finally a live voice:

My name is…. How can I help you?

Me:My two-year locked-in plan with Globe ends on January 14, I like to change it to a P 299 plan.

Assistant:Sorry, please call 5 days before the contract ends. Me:Ok I will call on January 10.Thank you

6) I called Globe on January 10, 5 days before the expiration of my current locked-in contract,per the suggestion of the customer service representative:

Computer voice:

Good afternoon welcome to Talk To Globe hotline:

Press 1 for English Instructions

Press 2: For Rewards, Billing, Roaming or Account Related Assistance

Press 1: For Mobile, Mobile Browsing or Tattoo

Press:2 For Postpaid

Press O:To Talk To A Customer Assistance Representative

Sorry All our Agents are busy.You can use our live chat at www.globe.com

Should you want to wait to talk to our representative,press 0

Sorry all our representatives are busy now.

I waited for 20 minutes and listened patiently to the Globe jingle music.

Finally a live voice:

My name is…. How can I help you?

Me:My two-year locked-in plan with Globe ends on January 14,I like to change it to a P 299 plan.

Assistant: Can I know some personal details first.

What’s your home address?

Me: I live in……..

What’s your birth date?

Me: June……..

What your mother’s maiden name ?

Me: Juanita B……

What is your requested change of plan?

Me: Fully loaded P299 plan.

What freebies? Options A, B or C?

Me: What are those options?

She explained in detail the three freebies options.

Me:Plan A, extra SMS.

Sir,you need to call on the day itself, January 14.

Me:I was told to call 5 days before! Anyway, I will call on January 14.Thanks.

7) I called on January 14:

Computer voice:

Good afternoon welcome to Talk To Globe hotline:

Press 1 for English Instructions

Press 2: For Rewards, Billing, Roaming or Account Related Assistance

Press 1: For Mobile, Mobile Browsing or Tattoo

Press:2 For Postpaid

Press O:To Talk To A Customer Assistance Representative

Sorry All our Agents are busy.You can use our live chat at www.globe.com

Should you want to wait to talk to our representative,press 0

Sorry all our representatives are busy now.

I waited for 15 minutes and listened patiently to the Globe jingle music.

Finally a live voice:

My name is…. How can I help you?

Me:My two-year locked-in plan with Globe ends on January 14, I like to change it to a P 299 plan.

Assistant: Can I know some personal details first.

What’s your home address?

Me: I live in……..

What’s your birth date?

Me: June……..

What your mother’s maiden name ?

Me: Juanita B……

What is your requested change of plan?

Me: Fully loaded P299 plan.

What freebies? Options A,B or C?

Me: What are those options?

She explained in detail the three freebies options.

Me:Plan A, extra SMS.

Sir,please wait while i check your contract.

After 5 minutes,the lovely voice said:

“Sir,I just checked your contract, it ends on January 15, not January 14.”

Me: Whatever.Just change the plan on January 15 then.

The lovely voice said:Sir, it’s done.This is the confirmation number:FLP11010001856.”

I asked, “what’s your name?”

“Nicole” sir. Pls call tomorrow to confirm implementation.

Me:Why should I call again?

Nicole: to confirm.

Me:Whatever.

8) I got a text message from Globe on the evening of January 14:

Sir, this is — from Globe .The requested change of plan cannot be implemented on January 15 . Per our records, the contract expires on January 16. 9) I reported this crazy mix-up to a Globe manager. 10) I then got a Globe text: Per instruction of Mr ._______ ,we will implement the change of plan on January 15 . 11) On January 15, I got another GLOBE text: “We will charge you on a pro-rated basis for advancing the date of the change of plan from January 16 to January 15.”

A List From A Reader

This was posted as a comment, but I wanted it right up on the page in full view. So here it is:

Great site!

I was out driving around earlier today, and I thought of a few more topics for you to rant about:

1) Pedestrians walking in traffic lanes with their backs to the traffic

2) Funerals blocking busy roads with throngs of people poking along on foot

3) Push carts, bicycles with sidecars, and other crap holding up traffic

4) Crazy people dragging crosses around and whipping themselves into bloody pulps on public roads at Easter time

5) Shopping malls with all hard surfaces hosting ‘music’ events, resulting in an awful echo chamber of noise

6) Shops with blasting loud ‘music’, often directed outside

7) Garbage dumped in any open space
Constant littering

9) Public urination

10) Spitting, scratching private parts, picking noses, etc

11) Fascination with mirrors

12) Constant lying

13) Never repaying loans

14) Promiscuity

15) Lateness

16) Blocking of national highways for town fiestas, resulting in hours of delays for thousands

17) Overcharging foreigners

18) Expecting the foreigner at any gathering to foot the bill for all the Filipinos

19) Police extortion, setups, selective law enforcement directed at foreigners

20) Exclusion of foreign competition from the retail sector, resulting in high prices for just about everything

And I’m just getting started…

Deluded Filipinos

So often when filipinos post comments here, they are usually always juvenile reactions, like children arguing in a playground.

Here’s an example: “uncivilized and a sick foreigner like you is not welcome in our country”

On one point, I can see the logic here. Why would they want another sick uncivilized person here? Most natives are quite uncivilized, why would they want more coming here?

On another point, they know Americans are WAY WAY WAY MORE INTELLIGENT, and when they are criticized, they try to portray with their words the complete opposite of what is true. Example:

“Im so proud to be a Filipino because of the loving and caring culture of the Filipino people, do you have that kind of culture you?~!”

Loving and caring??? Go try to drive or walk out in public. I’ve never seen such rude behavior!! Nobody gives way, they won’t slow down when they see you crossing the street, they will come within 1 centimeter of you with their vehicle and cut you off, they cut you off while walking around in the mall or on the streets, they cut in lines, and in my 3 years living here, my assessment is that they have no consideration for each other. None whatsoever! Call that loving and caring?? LOL!! They so easily lie, they so easily try to rip you off, their government doesn’t care one tiny bit about the starvation and extreme poverty their corruption causes….you call that “loving and caring culture?????”

What a bunch of bullshit! Filipinos delude themselves in thinking their country is great, when the fact is, in the world community, it is one of the 10 WORST countries on earth! And it is this denial the keeps them that way. Their false pride and denial of being totally ignorant and stupid and unable to take constructive criticism from the outside keeps them in the current FAILED STATE they have been in for decades.

They call their failed country great, while criticizing the successful, rich, industrialized countries stupid. This is hilarious. They are severely deluded.

Another comment from a filipino native:

“yeah im proud of my people! why? arent you proud of Charice Pempengco? Nicole of PCD, Vanessa Hudgens and many more? you’re acting like that when to think you’re just nothing compared to them and yet these people are proud to be a Filipino and/or proud to have a Filipino blood”

So the only thing you have to claim greatness is a few people who can sing? LOL!!!!! You don’t need brains to sing well. And I’ve notice filipinos claim their “greatness” on the success of a few people that made it in show business LOL!!!!!!! Show business and singing is not what makes a nation great, sorry to break than news to you and pop your balloon. Secondly, you had nothing to do with their show business success, so how can you claim pride in them? There’s lots of American actors and singers WAY MORE POPULAR AND FAMOUS and nobody walks around saying they made America great. If I was the father of one of those singers, I would be proud of them, if I taught them to sing, I would be proud of them. But when you had ABSOLUTELY NOTHING TO DO WITH THEIR SUCCESS, how can you claim pride? I’ll tell you why. Because you have NOTHING else to be proud of.

If you want to be “proud to be a filipino”, then DO SOMETHING TO CHANGE YOUR FAIL STATE STATUS in the world! Do something to change your country INTO SOMETHING TO BE PROUD OF!! But you people don’t do anything. You just sit back, and let your elected officials steal from you, rip you off, and keep fucking you in the ass, and you just take it. You have no balls to stand up to coruption. You have no sense of community and solidarity as a people. When will you idiots learn that you are now a democracy, and the power is in YOUR hands as a collective group. When will you learn to stand together and hold your elected officials accountable? When will you learn to demand an accounting for government funds for a project that was fully funded, yet didn’t get completed, and was abandoned? When will you rise up and make your country as great as you are deluded in thinking it is?

You have a choice. You can continue to do nothing and pretending greatness and pride,  OR you can organize, stand together as a people, and make a change from FAILED to PROGRESSIVE to GREATNESS. The choice is yours. Stop blaming the other guy. Stop waiting for someone else to do something. YOU do something.

The Failed States Index and the Philippines: A Simple Yardstick for Progress

Although the news was predictably overlooked by the local media – bad news not being something that fits well into the euphoria of pre-inaugural navel-gazing – Foreign Policy magazine and The Fund for Peace recently published their sixth annual Failed States Index, place the Philippines in the 51^st spot on the list of 177 nations, up two spots from 2009.

Since the FSI ranks countries from the perspective of “most failed” (Somalia has occupied the top spot for the last several years), the change in the Philippines’ position from 2009 represents progress in the wrong direction. It is part of a depressing trend as well; the country made significant improvements from the 2005 to the 2006 FSI, but has declined ever since. That is certainly not welcome news, but it would be wrong to ignore the value of it; and given what it implies about the outgoing administration of Gloria Arroyo, it’s a bit surprising that the incoming president and his team have not taken notice. There might, however, be a good reason not to – at least from their point of view. To understand why and to understand how the FSI can be helpful to the rest of the country, a brief primer on how the Index works is in order:

What is a Failed State?

The classical definition of a State comes from the early 20^th-century German sociologist Max Weber, who described the State as an entity which holds “a monopoly on the legitimate use of violence.” In the wake of last year’s Maguindanao Massacre, I made the assertion that based on Weber’s definition, it is appropriate to regard the Philippines as already having failed as a state. Other conditions that can be indicative of failure, according to The Fund for Peace, are the erosion of legitimate authority to make collective decisions, an inability to provide reasonable public services, and the inability to interact with other states as a full member of the international community.

Clearly, the Philippines as a State has already lost or is losing the fight to maintain control over these four essential conditions. Warlordism, persistent insurgency, and largely uncontrollable crime prevent the State from having Weber’s “monopoly” over the use of force. Collective decision-making, represented by the conduct and output of the Legislature, is inconsistent at best, as is the provision of public services.  Thanks in large part to a president whose extended term in office was characterized by a distinctly international outlook – sometimes to the detriment of domestic concerns – the Philippines can at least claim a “could be worse” position in terms of interacting as a sovereign entity with the rest of the world, but no one could rationally claim that the Philippines has demonstrated any sort of global or even regional leadership. It is perhaps for this last reason that The Fund for Peace, more generous than I, places the Philippines among the group of nations that are only “in danger” of failing. But the Philippines has occupied that place every year the FSI has been published, and as the FfP points out, “States can fail at varying rates… over different time periods.”

What the Index Measures:

The FSI measures 12 social, political, economic, and military indicators, assigning each a score from 0 (highly stable) to 10 (highly unstable). The highest possible score, then, is 120, representing absolute failure of the state; in the 2010 FSI, Somalia tops the charts with a score of 114.3, while placid Norway rounds out the list with a score of 18.7. The data used to develop the scores for the individual metrics is gather using a computer program which conducts a Boolean logic search of over 90,000 open-source articles and journals; in essence, the number of times a particular ‘problem’ in any country is mentioned in these sources determines how high the score for the appropriate metric is. The Index represents the assessments from the year prior to the report’s publication; the first in 2005, for example, covered 2004, while the latest version describes the circumstances of 2009.

After promising progress between 2005-2006, the stability of the Philippines has declined steadily

Particular areas of concern for the Philippines – where the score for the individual metric was 7 or higher – are:

• Demographic Pressures: The Philippines has a high population density relative to food supply and other basic resources.
• Group Grievance/Group Paranoia: Continuing armed insurgencies by Communists and Muslim separatists and exclusion or marginalization of other social groups – such as indigenous peoples – create deep divisions within the country.
• Chronic, Sustained Human Flight: In the Philippines’ case, this is for economic rather than political reasons, and the country is unique among the world in so comprehensively institutionalizing out-migration.
• Uneven Economic Development Along Group Lines: This is manifested not only along ethnic and regional lines in the under-development of Mindanao compared to the rest of the country, but generally throughout the entire Philippines along economic class lines.
• Delegitimization of the State: This is caused by massive and endemic corruption or profiteering by the ruling elites, and resistance of the ruling elites to transparency, accountability and political representation.
• Suspension or Arbitrary Application of the Rule of Law, and Widespread Violation of Human Rights: In addition to the emergence of authoritarian or martial rule, this also includes harassment of the media, politicization of the judiciary, the internal use of the military for political ends, and public repression of political opponents.
• Security Apparatus Operating as a “State Within a State”: Emergence of rival militias, guerrilla forces or private armies in an armed struggle or protracted violent campaigns against state security forces or each other.
• Factionalization of the Elites: Fracturing of the ruling elites and state institutions along group or partisan lines, to the point that it presents an obstacle to basic functions of the State.

What the FSI Means, and Why the Aquino Administration Might Hope No One Notices It:

The most striking feature of the Failed States Index is in how it is developed. The assessments of the individual indicators and their resulting overall scores are not the work of academicians, but are compilations of vast numbers of global perceptions; among the 90,000 sources are media reports, government and academic studies, commentaries from pundits at all levels, and a whole host of published statistics, all from both inside and outside the countries on the list. The FSI in a very real sense the view the world – and the country itself – has of the Philippines.

It takes approximately two tons of ore to produce a single ounce of pure gold. At first glance all one sees is a big pile of dirt, but the gold is in there if one is willing to apply patience, hard work, and a great deal of heat and pressure. The Philippines, in a manner of speaking, is my big pile of dirt.

The Delusional Erap Estrada

Political Sleezeball

Just Another Filo Idiot

The REAL Erap Scumbag

Ok, now what kind of delusional MORON becomes a president, then fucks his own people over, gets convicted of various corruptions and plunder, spends 6 years in prison for his heinous crimes against his own people, then gets pardoned by the next corrupt filo idiot president, then has the BALLS to go in front of the people he plundered and ask them to vote him into the presidency again?

This is exactly the way the filo mind malfunctions. THEY ARE IDIOTS FROM THE PRESIDENT DOWN TO THE GUTLESS LAZY STREET PEOPLE WHO REFUSE TO WORK AND DEPEND ON HANDOUTS FROM SYMPATHETIC FOOLS.

Filo morons will vote for him too. You know why? Because if they actually eradicated corruption, it would radically INCREASE employment, DECREASE poverty, and then the lazy fucks will have to actually WORK for a living.

Filipinos just timidly just bend over and take the ass-fucking from their elected officials with a smile year after year after year. They don’t have the brains or the balls to begin to know how to be honest. I swear it’s like a nation of 2nd graders playing society.

FAIL!!