PLDT, Smart, & Globe: All Talk, No Service

How many times, when calling to report speed issues, or outtages, have you gotten the standard “Please allow 24 to 48 hours to correct this problem”

Then after 48 hours, problem remains unsolved, so you call again, and you get, “we will follow up on that and get back to you within 24 hours.

Then after 24 hours, nobody has gotten back to you, and the problem is still unsolved, so you call again, and get another stupid fucking “we’ll follow up on that”. So I ask, “Oh so you’re going to follow up on the follow up that you didn’t really follow up on?”

24 hours pass again, you call and now they’re going to follow up on the follow up on the follow up. And it just goes on and on until by chance your connection manages to come back on after a week or so.

Then you refuse to pay the full amount of your bill because you went a week without service, then they threaten to cut off your service. I say “what service?” I’m supposed to pay my bill but you don’t have to deliver the services as promised?

How very typically stupid of filipinos. Idiots.

PLDT: A Communications Company Who Can’t Communicate

PLDT (Philippine Long Distance Telephone) has made me laugh so hard so many times, simply because they are so stupid it’s funny.  They provide my telephone and DSL internet connection. All providers here can’t maintain a decent connection, and they’re all crappy, but PLDT least crappy of them all, so I go with them.

Ok, the mechanical push switch to the modem breaks. I call them to ask them to send out a new one. First question from the moron PLDT rep: “Sir, how many computers do you have?”  WHAT THE FUCK?? WHAT THE HELL DOES THAT HAVE TO DO WITH A BROKEN SWITCH ON THE MODEM????

These idiots say, “it’s SOP sir”

Well my reply is, “don’t they allow you to think? I mean think about the fuckin question!! I’m calling to report my modem switch broke and I need a new one!! Why waste yours and my time asking questions that are completely IRRELEVANT to the issue!! I need a new fucking modem, that’s all!! I don’t want to go through your stupid little list of SOP questions to determine the issue! I already know the issue, I’m telling you the issue, and I want you to fix the issue without having to play 20 fucking questions with you, ok?”

When you call tech support at PLDT, you don’t get a technician, you get some robotic moron reading from a book, unthinking, just treating every call the same robotic way, with the same robotic questions. Mindless…totally mindless. Makes you feel like you’re talking to a machine, and not a person with at least a measurable amount of intelligence.

PLDT: FAIL!!